Abuse Reporting
Report abuse or submit a takedown request.
If something on our network is hitting you with spam, phishing, malware or hostile traffic, or is hosting your copyrighted work, this is where you tell us. You can file a DMCA takedown request here too. Someone reads every report, and how fast it moves depends on how serious it is.
You can also email a report to [email protected]
What We Act On
What you can report here.
This channel covers our own infrastructure. If your report does not fit one of these, send it to general support instead.
Spam from our addresses or domains
Unsolicited bulk email or messaging from an address or domain of ours.
Phishing pages and campaigns
Pages built to steal logins or to impersonate a company or a person.
Malware being hosted or served
Code built to break into or take over systems, including command-and-control servers.
Hostile traffic from our network
Port scanning, flood attacks, brute-force attempts, or open proxies.
Copyrighted material hosted without permission
Your copyrighted work is on our network and you did not allow it.
DMCA takedown requests
Formal removal requests under the DMCA. The six required elements are below.
Before You Submit
Send it all at once and it moves sooner.
The more of this you can send at once, the sooner someone can start. When a report arrives without the details below, we have to write back and ask, and nothing moves until you reply. Sending it all in one go usually saves a day.
- Domain, URL, or IP address: the exact address the abuse comes from
- Date and time you saw it: with the timezone
- Description of the issue: what you saw, and why it is abuse
- Supporting evidence: full email headers, screenshots, log excerpts, or packet captures
What Happens Next
How reports are handled.
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Logged and routed
We log every report, timestamp it, give it a case number, and route it to the team that handles it. Reports emailed to [email protected] go into the same ticket system and follow the same steps.
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Reviewed against our records
We check the report against our infrastructure records, and we ask for anything missing in the ticket.
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Escalated by severity
We take critical issues first: active phishing campaigns and malware distribution. Spam and other lower-severity reports go on the standard queue.
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Action proportionate to the issue
Blue Arctic may restrict, suspend, remove, or preserve content or services while an investigation is pending. We do that when it is reasonably necessary to protect network integrity, comply with law, or mitigate harm.
Blue Arctic does not guarantee a specific response or resolution time for abuse reports unless required by applicable law or stated in a separate written agreement. Blue Arctic is not required to disclose internal investigative steps, evidence collected, communications with the affected customer, or the ultimate outcome of an investigation. That protects our customers’ privacy, it keeps the investigation clean, and it keeps us inside the law. The exception is where disclosure is required by law.
Copyright
DMCA takedown requests.
Blue Arctic responds to valid notices of copyright infringement in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512). To submit a compliant DMCA takedown request, your notice must include all of the following elements:
- Identification of the copyrighted work: a description of the copyrighted work you claim has been infringed, or, if multiple works are covered, a representative list.
- Identification of the infringing material: the specific URL, domain, or location of the content you claim is infringing, with sufficient detail to allow Blue Arctic to locate it.
- Contact information: your name, mailing address, telephone number, and email address so that Blue Arctic or the allegedly infringing party can contact you.
- Good faith statement: a statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- Accuracy statement under penalty of perjury: a statement that the information in the notice is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
- Electronic or physical signature: a signature of the copyright owner or a person authorized to act on behalf of the copyright owner.
Incomplete DMCA notices cannot be processed. Check that all six elements are in your notice before you send it. Blue Arctic will make reasonable efforts to notify the affected customer of the takedown request. Blue Arctic may also comply with court orders, subpoenas, preservation requests, and lawful requests from law enforcement or other competent authorities relating to reported abuse.
DMCA notices may also be sent to [email protected]